At Techmax Limited, we are committed to providing high-quality services and ensuring your experience with us is positive. If something hasn’t gone as expected, or if you are dissatisfied with any of our products or services, please let us know. Your feedback helps us improve and gives us the opportunity to resolve any issues as quickly as possible.
If you have a concern or wish to make a complaint, please contact us using one of the methods below:
Email: complaints@3sootexchange.com
Postal Address: Auckland (New Zealand)
Contact Form: Contact
When you contact us, please tell us:
When we receive your complaint, we will:
If more time is required (for example, if further investigation is needed), we will let you know and keep you updated.
We aim to resolve your complaint fairly, professionally, and as quickly as possible.
If we cannot resolve your complaint to your satisfaction, or if you are still concerned after our final decision, you can refer your complaint to:
A free, fair, and independent dispute resolution service
FSCL is an external dispute resolution scheme approved by the Minister of Consumer Affairs. Their service is free of charge for consumers.
You can contact FSCL at any time, but they will normally ask that you give us the opportunity to resolve your complaint first.
If your enquiry or complaint is related to financial hardship, payment difficulty, or debt recovery, we strongly encourage you to contact us as soon as possible.
You are also entitled to contact FSCL, who may be able to assist you through their free and independent service.
Techmax Limited proudly participates in the FSCL dispute resolution scheme.
We believe in transparency, accountability, and fair outcomes for all clients.
You will see FSCL’s information:
